Error:
More than one ink tank of the following color is installed. Error code "1681"


Reason:
Repeatedly installed multiple chips of the same color.

Solution:
Replace with correct chips.

Error:
"Replace empty cartridges or press OK to use Black ink only."


Reason:
The error is basically the same as the "Ink cartridge depleted", but it is caused by the difference in the page coverage. If the page coverage is small, then the printer will report this error.

Solution:
The solution is consistent with the "Ink cartridge depleted" above.

Error: The replacement chip's page yield is insufficient.

Reason 1
The high coverage of the printed document caused the page yield is insufficient.
Abnormal Performance:
The number of pages printed by the customer cannot reach the page yield of the replacement chip or the toner level jumps to "Low toner".
Solution:
The number of pages printed by the customer cannot reach the output of the replacement chip. Printer prints white paper ahead of time is due to the document type coverage printed by the customer is higher than 5%, which results its toner consumption is higher and its toner level is relatively fast decline. Thus, the number of printed pages cannot reach the replacement chip's published page yield.
 
Reason 2
Due to abnormal toner detection, the replacement chip's data will be rewritten after testing that there is no sufficient toner remaining in the toner cartridge. Meanwhile, its toner level will change accordingly.
Abnormal Performance:
The phenomenon of toner jump appears during printing when the printer which owns toner detection device detects that there is no sufficient toner remaining in the toner cartridge and the chip data is rewritten.
Solution:
It is recommended that customers do not install empty toner cartridge or unfilled toner cartridge on the printer to test. The phenomenon of toner jump is easily appeared on the printers which own toner detection device.

Error: The printer screen displays "Replace Toner Cartridge Press the Menu Key to check supplies".

Reason:
The replacement chip has reached its useful life.

Solution:
Replace it with a brand new toner cartridge and replacement chip.

Error Message for different kind of printers:
① Black and white printer's screen displays "Set the toner cartridge correctly";
② Color printer's screen displays "Tnr Set Error：K/C/M/Y";
③ The kind of printer without screen displays "Cartridge Indicator" or "!".

Reason:
①There is bad contact between the replacement chip and the printer probe.
②The replacement chip's model and region are not applicable with the printer.

Solution:
①Check whether the replacement chip's model and region are suitable for the printer (it can be confirmed by seeing the laser marking code printed on the replacement chip).
②Check whether there are foreign objected covered on the replacement chip's contacts and whether the printer probe is damaged or deformed.
③If there are no foreign objected covered on the replacement chip's contacts and the printer probe is in good condition, then the bad contact between the chip and printer probe many be caused by unmatched cartridge mold or some other reasons. Customers can color the surface of the chip contacts with a whiteboard marker, then install and pull out the cartridge to observe the scratch appeared on the chip contacts. According to this, you can judge whether the chip contacts and printer probe are good contact.

Remark:
SP 100 series printer probe is fragile and easy to be deformed, which causes the printer can't recognized the chip (the damaged and deformed probes are often caused by that the cartridge without chip is installed in the printer). As the pictures shown below:

Error Message: "Toner Cartridge Setting Error"
 

Reason:
①The replacement chip is bad contact or it is not installed.
②Installing a chip with unmatched color or mixing the installation of cartridges in different color.
③The replacement chip's model does not match up with printer.
④Data exceptions in chips.

Solution:
①Check the surface of the replacement chip to see if it was blocked by foreign objects. The machine probe may be distorted or damaged to lead to replacement chip bad contact. You can judge if the probes are damaged by a "scratch test".

Remark: This series of cartridge's hopper exit is easy to accumulate toner (see below pictures). By installing and pulling out cartridge, the machine probe and chip contactor are easy to stick with toner to lead to the poor contact. It is recommended to confirm if the chip surface has residual toner before installation.
②Checking the laser marking code on the replacement chip to confirm if the chip model and color are matched.
③If the "error" still exists by processing the above operations, it is recommended to return back the abnormal chip to Apex for analysis.

Region Switching Method for OKI Printers
OKI has printers with both display screen and manual buttons. Usually, printer regions can be freely switched.
Switchable regions: ODA (America), OEML, OEMA, JPOEM1, JP1, APS (Asia-Pacific), OEL (Europe).

Error Message: (Black and white printers) Replace Toner 413: Toner empty

Reason:
①The indicated cartridge ran out of toner.
②The printer has consumed the toner in the drum unit.
 
Solution:
①The chip has reached its useful life. Replace it with a new one.
②Check if the toner flows smoothly.
③Check if the toner detection unit is in good condition or replace it with qualified drum units for testing.

Error Message: "Replace Toner 557: Non Recommended Toner"

Reason:
Install a high-capacity chip on a low-capacity machine.
 
Solution:
Replace with a chip that matches your machine.

Error Message: "Service call 983: error"

Reason:
Chips of the same color installed, causing printer communication error.
 
Solution:
Replace with correct chips and restart the printer.

Error Message: "231.01 service request"

Reason:
The printer can sense the chip, but cannot communicate with it, resulting in the chip cannot be recognized.

Solution:
Open and Close the printer. If the replacement chip still cannot be recognized after opening and closing the printer, it is recommend that customers return back the abnormal chip to Apex for analysis.

Error Message: The printer screen displays "Order K Toner Cartridge"
Reason:
The black toner cartridge's waste bin is full. (This waste bin stores BK/C/M/Y waste toner, but only black toner cartridge with waste bin.)
Solution:
Replace the black toner cartridge or clean the black toner in the waste bin.

1. Error Code: "610/611/612/613" (Yellow/Magenta/Cyan/Black toner cartridge is not installed.)
Reason:
①The bad contact between chip contacts and printer is caused by incorrect replacement chip installation, foreign objects covered on chip contacts, or the damaged probe of the drum unit.
②The replacement chip is unrecognized by the printer due to chip data exception, which results in the printer reporting "Cartridge is missing"!
③The replacement chip's capacity is not applicable to the printer. (Customers need to install the correct chip.)
Solution:
①Check whether the replacement chip's model is used correctly, which can be confirmed by seeing the laser marking code printed on the chip.
②Check whether the chip surface is blocked by foreign objects. The deformed or damaged printer probe will result in poor contact for replacement chips, which will be verified by doing a scratch test.
③If the "error" still exists by processing the above operations, it is recommended customers return back the abnormal chip to Apex for analysis.

2. Error Code: "410/411/412/413" (Yellow/Magenta/Cyan/Black toner cartridge has been exhausted.)
Reason:
①The printer normally reached its useful life. At this time the printer reports "Replace toner cartridge".
②The toner cartridge cannot provide toner to the drum unit since the toner has been consumed over. The printer reports "Toner cartridge has been exhausted" after it detects that there are no toner remaining in the drum unit.
Solution:
①Chip has reached its useful life, it needed to be replaced with a new one.
②Check if the toner flows smoothly.
③Check if the toner detection unit is in good condition or replace it with qualified drum units for testing.

3. Error Code: "614/615/616/617" (Incompatible Yellow/Magenta/Cyan/Black toner cartridge.)
Reason:
The replacement chip area is unmatched with the printer, which results in the printer reporting "Incompatible toner cartridge"!
Solution:
Replace it with replacement chip which can match with printer region or change printer's regional settings.

4. Error Code: "544/545/546/547" (Yellow/Magenta/Cyan/Black Improper lock lever position)
Reason:
①The toner cartridge and conveyor belt haven't been locked or the conveyor belt hasn't been installed correctly.
②Install a new chip on the printer, the printer detects "Low toner".
③Drum unit or printer's toner detection unit operates abnormally.
Solution:
①Check if the toner cartridge and conveyor belt have been locked and the conveyor belt has been installed correctly.
②Abnormality in printer toner detection. It is recommended to check whether the toner in the drum unit is sufficient.
③Abnormality in drum unit toner detection. Check if there is any foreign object in the light emitting port of the printer's toner detection unit. Replace the drum unit or overhaul the printer if necessary.

1. Error Code: "610/611/612/613" (Yellow/Magenta/Cyan/Black toner cartridge is not installed.)
Reason:
①The bad contact between chip contacts and printer is caused by incorrect replacement chip installation, foreign objects covered on chip contacts, or the damaged probe of the drum unit.
②The replacement chip is unrecognized by the printer due to chip data exception, which results in the printer reporting "Cartridge is missing"!
③The replacement chip's capacity is not applicable to the printer. (Customers need to install the correct chip.)
Solution:
①Check whether the replacement chip's model is used correctly, which can be confirmed by seeing the laser marking code printed on the chip.
②Check whether the chip surface is blocked by foreign objects. The deformed or damaged printer probe will result in poor contact for replacement chips, which will be verified by doing a scratch test.
③If the "error" still exists by processing the above operations, it is recommended customers return back the abnormal chip to Apex for analysis.

2. Error Code: "410/411/412/413" (Yellow/Magenta/Cyan/Black toner cartridge has been exhausted.)
Reason:
①The printer normally reached its useful life. At this time the printer reports "Replace toner cartridge".
②The toner cartridge cannot provide toner to the drum unit since the toner has been consumed over. The printer reports "Toner cartridge has been exhausted" after it detects that there are no toner remaining in the drum unit.
Solution:
①Chip has reached its useful life, it needed to be replaced with a new one.
②Check if the toner flows smoothly.
③Check if the toner detection unit is in good condition or replace it with qualified drum units for testing.

3. Error Code: "614/615/616/617" (Incompatible Yellow/Magenta/Cyan/Black toner cartridge.)
Reason:
The replacement chip area is unmatched with the printer, which results in the printer reporting "Incompatible toner cartridge"!
Solution:
Replace it with replacement chip which can match with printer region or change printer's regional settings.

4. Error Code: "544/545/546/547" (Yellow/Magenta/Cyan/Black Improper lock lever position)
Reason:
①The toner cartridge and conveyor belt haven't been locked or the conveyor belt hasn't been installed correctly.
②Install a new chip on the printer, the printer detects "Low toner".
③Drum unit or printer's toner detection unit operates abnormally.
Solution:
①Check if the toner cartridge and conveyor belt have been locked and the conveyor belt has been installed correctly.
②Abnormality in printer toner detection. It is recommended to check whether the toner in the drum unit is sufficient.
③Abnormality in drum unit toner detection. Check if there is any foreign object in the light emitting port of the printer's toner detection unit. Replace the drum unit or overhaul the printer if necessary.

Error Code: 929.02

Reason:
Toner sensor abnormality.

Solution:
①Reinstall the toner cartridge and shake it several times to make the toner spread evenly in the toner cartridge.
②Replace it with a new toner cartridge for testing.
③Check the relevant toner detection components if necessary.

1. Error Code: 31 Missing or Defective Cartridge
Reason:
①The cartridge is not installed the chip.
②The printer does not react to the chip.
③The chip is installed in an opposite direction.
④The installed chip does not match up with the printer.
Solution:
①Check whether the chip is correctly installed and whether the chip model matches the printer.
②Check whether the printer probe is damaged and whether the chip and printer probe are in good contact.

2. Error Code: 32 Unsupported Print Cartridge
Reason:
①Bad detecting environments and the static interference leads to wrong communication between the chip and the printer.
②Bad chip, resulting in wrong communication.
Solution:
Replace with a new chip or return the abnormal chip back for analysis.

3. Error Code: 42.XY Cartridge region mismatch
Reason:
The chip area is incorrect.
Solution:
Replace with a chip that matches the printer area.

4. Error Code: 88
Reason:
The chip has reached its useful life.
Solution:
Replace with a new chip.

5. Error Code: 929.00
Reason:
Encoder wheel doesn’t match with chip.
Solution:
Replace with a new encoder wheel that matches the chip.

6. Error Code: 84 Replace Photoconductor
Reason:
The photoconductor unit in the printer is near or past its expected life, and the printer will stop printing.
Solution:
Reset the photoconductor counter.

7. Error Code: 31.06 X Defective Cartridge
Reason:
Chip data exception.
Solution:
Replace with a new chip or return the abnormal chip back for analysis.

1. Error Code: Black and White (31.40)/Color (0.06)
Reason:
The cartridge chip is not installed or the chip and printer probe are in poor contact.
Solution:
Correctly install the chip. Check whether the printer probe is damaged and the chip and the printer probe are in good contact.

2. Error Code: 31.43
Reason:
The chip is an un-upgraded version. Install it on the printer with the new firmware will report this error.
Solution:
Replace with the latest chip.

3. Error Code: 31.44
Reason:
Cartridge chip’s capacity does not apply to this printer (capacity mismatch).
Solution:
Replace with a correct chip and install it on the printer for testing.

4. Error Code: 31.01/2/3/4
Reason:
There are two chips with the same color or the chip’s capacity is incorrect.
Solution:
Make sure the chip’s color and capacity.

5. Error Code: 88
Reason:
The chip has reached its useful life.
Solution:
Replace with a new chip.

6. Error Code: 42.XY
Reason:
Chip doesn’t match with printer area.
Solution:
Replace with a correct chip. X indicates printer area while Y indicates cartridge chip area.

7. Error Code: 31.60/31.64
Reason:
Bad contact between chip and drum unit.
Solution:
Correctly install the drum unit chip. Check whether the printer probe is damaged and whether the chip and printer probe are in good contact.

8. Error Code: 240.01/31.46/31.60
Reason:
The inlet and outlet of the drum unit and cartridge doesn’t work smoothly. The cartridge cannot transport the toner into drum unit or the drum unit’s waste bin is full.
Solution:
Check the cartridge’s toner outlet structure and see whether the drum unit’s inlet cover is working normally. At the same time, check whether the drum unit’s waste bin is full.

9. Error Code: 32.05
Reason:
Drum unit model doesn’t match with printer model.
Solution:
Replace with a correct drum unit chip.

Error:
The printer screen displays "The toner container is improperly installed."

Reason:
The toner cartridge and drum kit is not installed or they are not properly matched, so the printer cannot detect the toner cartridge or drum kit.
 
Solution:
Check whether the toner cartridge and drum kit is installed correctly or they are properly matched. If they are not installed and matched correctly, replace them with new toner cartridge or new drum kit.

Error Message:
The printer screen displays "Replace the Toner Cartridge".
 

Reason:
①The printer will report this error when it normally prints to the end of the replacement chip’s useful life (the toner in the drum components has been consumed).
②This prompt appears when the printer didn’t print to the standard page yield, but the toner in the drum components has been consumed. The printer prompts "Report the toner" when it detects there is no toner in the drum unit,
 
Solution:
①The replacement chip has reached its useful life, replace it with a new chip.
②Check if the powder outlet and powder inlet have been blocked and toner flows smoothly.
③Check if the toner detection unit works normally or test it with a qualified drum unit.

Error Message:
①The printer screen displays "Unknown toner installed.PC".
②Black and white printer reports "Unknown toner installed.PC".
③Color printer reports "Unknown toner installed.PC X (X represents color).
 

Reason:
The replacement chip's region doesn't apply to the printer.

Solution:
Replace it with a replacement chip that corresponds to the printer region.

Error Message:
 

Reason:
①The bad contact between chip contacts and printer is caused by incorrect replacement chip installation, foreign objects covered on chip contacts, or the damaged probe of the drum unit.
②The replacement chip’s model is not applicable to the printer.
③The printer will report this error when it normally prints to the end of the replacement chip’s useful life (the page yield has been reached), even though the drum components still remains toner.
④The error appears when the printer is not recognized due to data exceptions in replacement chips.

Solution:
①Check whether the replacement chip’s model is used correctly, which can be confirmed by seeing the laser marking code printed on the chip.
②Check whether the chip surface is blocked by foreign objects. The deformed and damaged printer probe will result in poor contact for replacement chips, which will be verified by doing a scratch test.
③If the "error" still exists by processing the above operations, it is recommended to return back the abnormal chip to Apex for analysis.

Error Code: 10.00.0X Supply memory error
Remarks: X=0, 1, 2, 3, 4. 0 stands for BK, 1stands for C, 2 stands for M, 3stands for Y, 4 stands for drum unit.
 
Reason:
①Bad detecting environments and the static interference leads to wrong communication between the chip and the printer.
②Bad chip, resulting in wrong communication.
 
Solution:
①Check whether the anti-static measure is qualified.
②Exchange qualified chips.

Error Code: 10.10.0X Supply memory error (CF214 Series Error Code: 10.00.10)
Remarks: X=0, 1, 2, 3, 4. 0 stands for BK, 1stands for C, 2 stands for M, 3stands for Y, 4 stands for drum unit.
 
Reason:
①The cartridge is not installed the chip.
②The printer does not react to the chip.
③The chip is installed in an opposite direction.
④The installed chip does not match up with the printer (using wrong chip).
 
Solution:
①Check whether the chip is installed in the cartridge.
②Check whether the printer probe is undamaged.
③Check whether the chip is installed in a correct direction.
④Check whether the chip code matches up with the printer.

Error: Indicator lights are usually on or flicker in the control panel (No display screen)

Reason:
①Paper empty and paper jam in the printer.
②Other hardware problems of the printer.
 
Solution:
①Put in the paper or clear the paper.
②Ask professional maintenance personnel for help.

Error: Indicator lights related to cartridges of different color (BK/C/M/Y) flicker in the control panel (No display screen)

Reason:
①The chip has reached to the standard page yield, which hints for low information of the chip occurs.
②Improper structure or low toner of the cartridge, making the cartridge toner detection device cannot detect the toner and the printer rewrite the information in the chip and hint of low information of the chip occurs.
 
Solution:
①After reaching to the standard supplies page yield, please change new cartridges and chips.
②Before using the new cartridge, shake the cartridge several times to make the toner spread evenly in the container.
③Check whether the toner volume reaches to the standard weight. If the toner volume is low please use the standard toner cartridge to test the chip.

Error: Indicator lights related to cartridges of different color (BK/C/M/Y) is usually on in the control panel (No display screen)

Reason:
①The cartridge does not install the chip.
②The printer does not react to the chip.
③The chip is installed in opposite direction.
④The installed chip does not match up with the printer (using wrong chip).
⑤Bad testing environments and the static interference leads to wrong communication between the chip and the printer.  
⑥Bad chip, resulting in wrong communication.
 
Solution:
①Check whether the chip is installed in the cartridge.  
②Check whether the printer is undamaged.
③Check whether the chip is installed in a correct direction.
④Check whether the chip code match up with the printer.
⑤Check whether the anti-static measure is qualified.
⑥Replace with a qualified chip to test again.

Error: "Incorrect Supply" 

Reason:
①Chips for different color are installed in wrong position.
②Two or more same model chips are installed in four cartridges.
 
Solution:
①Check whether different color chips are installed in wrong position.
②Check whether the chip is the same color installed in the error-hinting cartridge.

Error: "Replace toner Cartridge" shows that ink volume information changes suddenly causes lacking of printing yield

Reason:
①The chip has reached to the standard supplies page yield.
②Low toner in the cartridge so the printer cannot detect the toner and rewrites the information of the chip.
③Improper structure of the cartridge, making the cartridge toner detection device cannot detect the toner and the printer rewrite the information in the chip.
 
Solution:
①After reaching to the standard supplies page yield, please change new cartridges and chips.
②Check whether the toner refill volume reaches to standard weight; if the toner volume is low please use the standard toner cartridge to test chips.
③Before using a new cartridge, shake the cartridge several times to make the toner spread evenly in the toner container.  

Error: Remove shipping lock from XXX cartridge (XXX means different color), please remove the shipping lock.

Reason:
 
①When installing new cartridge, the printer will detect the capacitance between the powder feeding roller and the developer roller. When the capacitance is lower than 10PF (the data will be slightly different according to different printers), the printer will make error report "Remove shipping lock from XXX cartridge" ("XXX" means different color), that is, please remove the shipping lock. When installing used chips, the printer will not make such error report.
 
②The shipping lock/decoding lock is a part of the cartridge. Its function is to separate the OPC from the developer roller to make preparation for toner detection. If the OPC cannot be separated from the developer roller, it will lower the induced voltage of the developer roller during toner detection. Thus, the printer will consider that the capacitance is low between the developer roller and the powder feeding roller, which will affect the accuracy of the toner detection.
    
③The reason of this error is that the printer will detect the toner volume according to the capacity between the powder feeding roller and the developer roller; When the printer considers that under any circumstance, the capacitance of the OEM new cartridge will not be lower than 10PF and if the capacitance of the new cartridge is lower than 10PF, the printer will see it as abnormal, believing that it is caused by the failed separation between the OPC and the developer roller. The printer will give a hint to decode locking. However, if using the used cartridge, the printer considers that the capacitance can be lower than 10 PF, so after installing the used chip, even the printer detects the capacitance is lower than 10 PF, it will not make error report.

Error: Insufficient or higher print page yield than OEM page yield

Reason:
Due to abnormal coverage, there is a deviation in the printed page yield.
 
①After a period of printing, it is sometimes found that the page yield on the status page is insufficient or higher than the OEM page yield. The main reason for this is the abnormal coverage of printing. The published page output of an OEM cartridge is calculated based on the number of pages that can be printed at 5% page coverage. If the printed coverage is higher than 5%, the number of printable pages will decrease. And it won’t reach the estimated page yield and the remaining amount of toner will reach 0% in advance. In addition, if the print coverage is less than 5%, the number of printable pages will be higher than the OEM page yield.
 
②The print coverage is determined by the type of document being printed and the detected page coverage. The abnormal toner output (more or less decided by toner flow) will cause the printer to detect the print coverage and the actual document coverage rate is different. Then the cartridge won’t reach the OEM page yield or the printer shows there is still some toner remained in the cartridge, but the toner inside has been exhausted.

Error: The status page shows the toner level is low or the amount of toner displayed on the printer is insufficient

Reason:
The amount of toner in the cartridge is insufficient or the printer abnormally detects the amount of toner and forcibly rewrites the chip information.
 
Solution:
①Check whether there is an abnormality in the cartridge’s toner detection unit, causing abnormal toner detection and rewriting the chip information.
②Check whether the seal on the cartridge has been pulled out. If it is not pulled out, it will cause the printer to misjudge the toner is insufficient and rewrite the chip information.

Error Code: "10.00.00 Supply memory error"

Reason:
This error code indicates abnormal communication between the chip and the printer, resulting the chip can be recognized.
 
Solution:
①Check whether the test environment is good. And the static interference leads to wrong communication between the chip and the printer.
②Check whether the chip matches the printer and whether the other model chips are installed on the cartridge.

Error Code:  "10.10.0X"
Remarks: X=0, 1, 2, 3, 4. 0 stands for BK, 1stands for C, 2 stands for M, 3stands for Y, 4 stands for drum unit.
 
Reason:
There is no communication between the printer and the chip, resulting the chip cannot be recognized.
 
①Improper chip placement, chip contacts blocked by foreign objects, and damaged drum unit cause poor contact between the chip contacts and the printer.
②Chip data cannot be recognized by the printer.
 
Solution:
①Check whether the printer probe is in good condition and ensure that the probe is not deformed or damaged. Before install the chip on the printer, you can color the chip contacts with a roller pen, then install and take out the chip to observe the scratch left by the printer probe. According to this, you can judge whether the printer probe and the chip are in good contact (use a deep-colored roller pen).
②Check whether the chip is correctly placed in the tested cartridge’s chip slot (such as misalignment, low position, etc.).
③Note if there are other printers of the same model. If so, it is advisable to test the problem chip on another printer to see if the same problem occurs.
 

Error Code: "Supply margin error" or "10.0X.10 Supply memory error"
Remarks: X=0, 1, 2, 3, 4. 0 stands for BK, 1stands for C, 2 stands for M, 3stands for Y, 4 stands for drum unit.
 
Reason:
Abnormal communication between the chip and the printer or data exception.
 
Solution:
①Check if there is a problem with the chip installation and if there is a chip installed in the printer.
②The printer reports the "Supply margin error" or "10.0X.10 Supply memory
error" during normal printing. An abnormal operation is detected to cause the printer output an abnormal command and rewrite the chip information, which made the chip unrecognized.  
③If the tested chip is installed on a color printer, there may be chip mixing installation or two chips with the same color. Then the printer will report "Supply margin error".
④When the above three kinds of solutions can’t solve the problem, you can send back the abnormal chip for data analysis. Apex will continue to improve product quality based on your feedbacks.

Error Code: "Install XX Toner Cartridge" or "Install Supply"

Reason:
The printer doesn’t detect the toner cartridge or the toner cartridge isn’t installed.
 
Solution:
Replace with a new toner cartridge.

Error Code: "Replace the XXX toner cartridge" 093-933 (BK)/932/931/930 (C/M/Y)

Analysis:
The replacement chip has reached its useful life.
 
Solution:
Replace it with new chips and cartridges.